Request Account & Data Deletion
At SB Recharge, we respect your privacy and provide a clear process for requesting closure of your retailer account and deletion of associated personal data. You can contact us using any of the methods below.
1. How to Request Account Deletion
You can initiate an account deletion request using any of the following methods:
Method A: Email Request (Recommended)
Email us from your registered email address at
sbrecharge8@gmail.com
or
support@sbrecharge.com.
Use the subject line:
"Account Deletion Request - [Your Registered Mobile Number]".
Method B: In-App Helpdesk Ticket
Open the SB Recharge mobile app > Navigate to Profile > Customer Helpdesk > Submit a support ticket requesting permanent account closure.
Method C: Helpline Assistance
Contact our support desk directly at
+91 7008790359 or
+91 9132856844
Support hours: Monday – Saturday, 09:30 AM to 07:00 PM IST.
2. Information Required to Verify Your Identity
To protect your account from unauthorized closure, we will verify your identity before processing your request. We may ask you to confirm the following details:
- Registered 10-Digit Mobile Number (primary account identifier).
- Full Name & Outlet/Business Name as registered on your profile.
- Registered Email Address.
- Wallet Balance: If your account has a remaining wallet balance, we will explain the applicable settlement steps before account closure is completed.
3. What Happens to Your Personal Data?
- Account Closure: After your identity is verified and any necessary account-closure requirements are completed, we will close your account and disable your access to the service.
- Deletion of Unnecessary Data: We will delete or anonymize associated personal data that is no longer required for providing our services or meeting applicable obligations. We aim to handle requests as quickly as possible.
Important Notice: Legal & Statutory Retention
Some financial transaction, accounting, security, or audit records may need to be retained after account closure where required by applicable legal or regulatory obligations. Such records will be retained for the applicable period and used for legitimate purposes, such as compliance, accounting, security, or auditing. Other personal data that is no longer necessary will be deleted or anonymized.
4. Dedicated Support & Grievance Contact
We personally handle account deletion requests and aim to process them as quickly as possible. If you have questions or need assistance with account closure, contact us using the details below during our listed support hours.
Entity: SB Recharge
Registered Office: Berhampur, Ganjam, Odisha, PIN - 760010, India
Email: sbrecharge8@gmail.com / support@sbrecharge.com
Customer Support: +91 7008790359 / +91 9132856844
Official Portal: https://sbrecharge.com