Privacy Policy

SB Recharge provides digital utility and telecommunication facilitation services for users and retail partners, specifically covering:

• Prepaid Mobile Recharge: Top-ups for supported Indian telecom operators (including Jio, Airtel, Vodafone Idea, and BSNL).
• DTH Digital TV Recharges: Account renewals for major direct-to-home satellite television operators.
• Bharat Bill Payment System (BBPS) Utility Payments: Bill fetching and payment processing for electricity, water, gas, broadband, FASTag, postpaid mobile, and municipal services.
• Digital Entertainment & Codes: Google Play gift codes and recharge vouchers.
• Retailer Digital Wallet: Wallet management, transaction ledger, balance top-ups via secure payment gateways/UPI, and commission tracking.

We collect only the information strictly necessary to provide, manage, and secure our services. This includes:

• Account & Registration Details: Full name, retail outlet/business name, registered 10-digit mobile number, email address, and operating city/state provided during registration.
• Authentication & Security Data: Password credentials, Transaction PIN (T-PIN), session tokens, and One-Time Passwords (OTPs) generated for secure login verification and transaction confirmation.
• Recharge & Bill Payment Details: The recipient phone number, DTH subscriber ID, consumer account number, electricity board/utility provider identity, billing period, bill amount, plan details, and operator confirmation references.
• Wallet & Ledger Records: Retailer digital wallet balance, ledger daybook entries, credit/debit transaction logs, bank reference numbers (UTR), and payment gateway status reports. (Note: We do not store sensitive payment card details such as full debit/credit card numbers, CVVs, or bank net-banking passwords).
• Support & Communications: Records of customer support interactions, ticket queries, feedback, and complaint resolutions.
• Device & Telemetry Information: Device model, operating system version, IP address, user-agent, and session timestamps used strictly for session validation, anti-fraud controls, and platform stability.

Our Android mobile application requests only minimal, necessary device permissions in compliance with Google Play Developer Policies:

• Contacts Permission (android.permission.READ_CONTACTS): The Android app includes an on-demand contact selection button on the mobile recharge screen. When you tap this button, the native contact picker is opened solely to enable you to choose a recipient phone number from your address book without having to type it manually. Important: We do not upload, harvest, sync, transmit, or store your contact list or address book on our servers. Access is strictly ephemeral, user-initiated, and limited exclusively to the single telephone number you explicitly select for that recharge.
• No Camera Permission: The current Android application does not request or use the CAMERA permission. We do not capture selfies or video recordings through the app.
• No GPS Location Tracking: The current Android application does not request or use precise or coarse location permissions (ACCESS_FINE_LOCATION or ACCESS_COARSE_LOCATION). We do not track your real-time physical GPS location, nor do we track employees or sales field agents via GPS.
• No SMS or Call Log Reading: The application does not access your personal SMS messages or phone call logs.

SB Recharge processes your personal and transaction data for the following legitimate purposes:

• Service Fulfillment: Executing your requested prepaid mobile top-ups, DTH recharges, and BBPS utility bill payments through authorized upstream service providers.
• Account Management & Authentication: Verifying user identity, maintaining secure user sessions, sending authentication OTPs, and managing digital wallet balances and margins.
• Transaction Ledgers & Accounting: Recording transaction timestamps, operator reference numbers, payment statuses, and maintaining statutory accounting ledgers.
• Customer Support: Addressing support tickets, troubleshooting transaction inquiries, processing refunds for failed recharge attempts, and resolving complaints.
• Fraud Prevention & Platform Security: Detecting and mitigating unauthorized logins, security vulnerabilities, fraudulent recharge attempts, and platform misuse.
• Legal & Regulatory Compliance: Fulfilling mandatory tax, audit, and reporting obligations under Indian law and responding to lawful requests from regulatory or enforcement authorities.

We do not sell, rent, or trade your personal information to third parties for independent commercial marketing.

On our website, we use standard session cookies and browser storage to maintain authenticated sessions, secure web forms, and ensure smooth navigation. Cookies do not store confidential banking credentials. You can configure your browser to decline cookies, although doing so may restrict your ability to remain logged in or use certain interactive features on the website.

We share information only on a strict need-to-know basis with trusted partners necessary to fulfill your transactions:

• Telecom Operators & BBPS Billers: Recipient phone numbers, utility consumer IDs, and transaction amounts are transmitted to relevant telecom operators (e.g., Jio, Airtel, Vi, BSNL), DTH providers, and BBPS utility billers to complete the requested services.
• Payment Gateways & Banking Partners: Encrypted transaction identifiers and settlement amounts are exchanged with RBI-regulated payment gateways and banking channels for digital wallet top-ups.
• Communication Providers: Transactional SMS and notification gateway providers are used to transmit authentication OTPs, account alerts, and recharge status notifications.
• Legal Authorities: Disclosures made when required by applicable law, court order, governmental directive, or regulatory authority to prevent fraud, money laundering, or illegal activity.

Upstream partners handle transaction information in accordance with their regulatory obligations and applicable privacy policies.

All user and transactional data is stored on secure servers located within India. We retain personal information for the period necessary to maintain your active account relationship, provide uninterrupted services, and resolve any transactional disputes.

Financial transaction records, ledger daybooks, and tax invoices are preserved in compliance with mandatory statutory retention periods prescribed under applicable Indian financial, taxation, and corporate laws. When data is no longer required for service delivery or statutory compliance, it is securely deleted, purged, or anonymized.

SB Recharge implements technical, operational, and physical security measures to safeguard user information against unauthorized access, loss, or misuse:

• Encryption in Transit: All data exchanged between client applications and our servers is encrypted using Transport Layer Security (TLS 1.2 / TLS 1.3) protocols over secure HTTPS connections.
• Access Controls: Database servers are protected behind firewalls with access strictly limited to authorized personnel via secure authentication.
• Transaction Protection: Sensitive wallet transactions and profile changes require authorization via T-PIN or OTP confirmation.

Users are responsible for safeguarding their login credentials and Transaction PIN. Please never share your password, PIN, or OTP with anyone. We will never ask you for your password or OTP over phone calls or unsolicited messages.

Our Platform may contain links to external third-party payment gateways, biller portals, or partner websites. Once you leave our domain, your interactions and data collection on external portals are governed by the privacy policies of those respective third parties. We recommend reviewing their privacy policies before providing sensitive personal data.

You have the right to access, review, and request corrections to your registered profile information. You may update your profile information by logging into your account or by contacting customer support.

Account Deletion Request: If you wish to permanently delete your SB Recharge account and associated personal data, you can submit a deletion request through our dedicated deletion portal at:

https://sbrecharge.com/delete-account/

Alternatively, you may request account deletion by emailing our support desk at sbrecharge8@gmail.com from your registered email address, specifying your registered mobile number and business name.

Please note: Upon account deletion, active login credentials are permanently deactivated. However, transactional records, financial ledgers, and audit logs will be retained for the minimum statutory period mandated by applicable Indian financial, tax, and accounting regulations.

Our services and Platform are not directed towards children under the age of 18. We do not knowingly solicit or collect personal information from minors. Use of the Platform is restricted to persons legally competent to contract under the Indian Contract Act, 1872.

We may periodically update this Privacy Policy to reflect enhancements to our services, security practices, or changes in legal requirements. Any modifications become effective immediately upon being posted on this page with an updated revision date. We encourage you to review this page periodically. Continued use of our Platform following any updates signifies your agreement to the revised terms.

If you have questions, feedback, or complaints regarding this Privacy Policy or our data protection practices, please contact our support desk:

• Company Name: SB Recharge
• Registered Address: BERHAMPUR, GANJAM, ODISHA, PIN-760010
• Email: sbrecharge8@gmail.com
• Helpline Numbers: +91 9132856844 / +91 7008790359
• Website: sbrecharge.com
• Account Deletion Portal: https://sbrecharge.com/delete-account/